Customer Support

PLEASE READ: If you are located in: California, Connecticut, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New York, or Ohio, you will need to contact us BEFORE you send guns for service work. Click to learn about these restrictions.


For customers in the United States, use the form below to inquire about service for your Walther firearm or call us at (479) 242-8500, ext 7.

If you are outside the United States, please contact Carl Walther (www.carlwalther.de) for sales & service.

If you have a PK380 then click on the PK380 RECALL link and it will walk you through the return process. There is a specific serial # range (PK 101201 to PK 112155) included in the recall and if your gun does not fall within this range then no action is required.

NOTE: You still must be pre-approved before sending your PK380 for the recall update.


Use the form below to submit your questions to customer service.

Fill out my online form.

You can also visit our Contact Us page for non-product questions.